Refund Policy

Return Policy at HapiChild LLC

Our Commitment to Satisfaction:

At Hapi Child, we are dedicated to ensuring you are completely satisfied with your purchase. If for any reason you are not entirely happy with your order, our return policy is designed to make the process smooth and hassle-free.

Return Time Frame:

You can return any item purchased from our store within 20 days of the delivery date.

Hapi Child will not process a return on an order that is still in transit or not listed as lost by USPS. 

Conditions for Returns:

  • Items must be returned in their original condition, unworn and unwashed, with all tags still attached.
  • Please ensure that the return package is appropriately secured and that the items are protected from damage during transit.

How to Initiate a Return:

  1. Contact our customer service team via email hello@hapichild.com to initiate the return process.
  2. You will receive detailed instructions on how to proceed with the return, including the return address.
  3. Once we receive and inspect the returned item(s), we will process your refund or exchange as per your request.

Refund Process:

  • Refunds will be processed within 7 days of receiving the returned item(s).
  • The refund will be issued to the original method of payment.
  • Please note, original shipping charges are non-refundable.

Exchanges:

  • If you would like to exchange an item, please follow the return process and then place a new order for the item you prefer.

Defective or Incorrect Items:

If you have received a defective or incorrect item, we sincerely apologize for the inconvenience. Please contact our customer service team immediately, and we will provide a swift solution, including a full refund or exchange at no additional cost to you.

Customer Service Contact:

For any questions or concerns regarding your return, please reach out to our customer service team at hello@hapichild.com

What if my items are stolen or lost?

Lost or stolen items; Hapi child is not responsible for packages tracked as delivered and have been stolen or lost. 

Thank you for shopping with Hapi Child!